FAQs

How can we help?

You will find the answers for the most common questions asked

Popular Questions

General Questions

How do I take care of my hair extensions?
Please visit our "Maintenance" tab for care instructions.
Do you offer custom unit services if I already have the hair?
Yes, please refer to our wig service tab in the middle of our home page. 
Questions about a product?
Please refer to the orange chat bubble at the bottom right corner of the screen for your questions to be responded. 
How will I know my order is being processed?
You will receive an email form Colas Haircollection notifying you that your order has been processed and shipped. The email will also contain your tacking number and invoice. 
Shipping time?
Shipping time is based on what you choose. All packages are shipped via USPS. *COVID-19 delays may be in effect*
How long does order processing?
Normally, 3-5 business days for bundles, closures, frontals & factory wigs, and 6-10 business days for custom units. However due to COVID-19 there will be a 2-3 days delay on orders.

Pre-sales Questions

What payment methods can I use?
You can use all the major credit cards. In addition, you can pay in multiple payments with sezzle.com.

Account Questions

Does the website is safe?
Our web store is secured with SSL certificate. This means the information you input is encrypted and it will not be available for third parties
How can I retrieve my password?
Please go to "My Account" page and you can retrieve your password by clicking “Lost your password?”. Instruction on password retrieval will be send to your email.
How can I change delivery address?
Sign in to your account and go to “my account”. On “my account” you can change all your contact information.
Chat directly with a Megnor Guru for immediate answers to your questions.
Reach us by email any time! We’ll do our best to respond as quickly as possible.
Talk to us directly for additional help immediate answers to your questions.
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